Policies and Procedures

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1. Agreement to Provide Assistant Services - A signed agreement is required to enter a business relationship with The Main Street VA. The agreement outlines all details so there is no confusion as to what is expected by both parties

2. Service Location - The virtual services to be provided under agreement shall be performed remotely, for the benefit of Virtual Assistant services unless otherwise stated within the contract.

3. Schedule and Days off – The Main Street VA is generally open to provide services during the normal business hours of Monday – Friday 9am – 7pm EST excluding national holidays. Alternate hours of availability or schedules are available to you upon request and subject to availability.

4. Errors and Omissions – All errors must be reported within 24 hours of delivery, or work will be considered accepted. All errors reported within 24 hours will be corrected at no additional charges. Additional fees may apply if not reported with 24 hours.

5. Service Payments – The client will pay The Main Street VA, LLC for the services and are payable and due upon invoice. There is no work done prior to receiving payment and contract signed. The Main Street VA reserves the right to change for rush jobs, typically at an increase of 25% per hour, and %15 of special project rates. To avoid any confusion, all work requests are to be sent via email or project management system and an acknowledgement reply will be sent.

   • If at any time additional services are added that are not apart of this original agreement, the original rate may be increased. Any revision made after the initial contract is confirmed, must be signed by the client and VA on an addendum before new duties will be performed. After receipt of an order which adds to the services, the consultant may, at their discretion; take reasonable action and expend reasonable amounts of time and money based on such order.

   • Client agrees to pay VA for such action and expenditure as set for in the Addendum for payments related to service. There is a 5% imposed fee for late payments of the outstanding balance. Outstanding invoices will result in a loss of service until client’s account is settled in full. Full payment and fees will need to be paid in advance before any further arrangements can be made.

6. Refund Policy – The are no refunds issued. All services managed by The Main Street VA are done so without any guarantee. By having a working relationship, whether verbal, trial or under contract with The Main Street VA, you the client are confirming and initialing below that you understand our no refunds policy. I will try to correct any issue, so long as it is brought to my attention in a timely manner (see section 4 above).

7. Cancellations – The agreement shall be effective until either party terminates the agreement by providing thirty (30) days’ notice to the other party. Upon cancellation, The Main Street VA shall invoice the client and payment will be expected in full – immediately upon receipt, should there be a balance.

8. Non-disclosure and non-solicitation – The Main Street VA should not directly nor indirectly disclose to any person other than a representative of the client at any time either during the term of this agreement or following the termination or expiration thereof, any confidential or proprietary information pertaining to the client, including but not limited to customer lists, contacts, financial data, sales data, supply sources, business opportunities for new or developing business, plans and models, or trade secrets.

9. Relationship of Parties – It is understood by the parties that The Main Street VA is an independent contractor with respect to the client and not an employee of said client. The client is not expected to provide fringe benefits, including health insurance benefits, paid vacation, or any other employee benefit for the benefit of Virtual Assistant Services

10. Privacy and Work Product Ownership – Confidentiality is crucial to my business. No information about our clients or their project will be disclosed or released to any other company, unless it is a requirement to complete our contractual agreed obligation. At the conclusion of the project, all files will be deleted or returned to the client. Only the clients name, address and phone number will be kept in our database. Any works, copyrighted, ideas, discoveries, inventions, patents, products or other information developed in whole or in part in The Main Street VA in connection with the services shall be the exclusive property of the client.

11. Liability – The Main Street VA will not be liable for loss, damage or delay of client’s project due to circumstances beyond the contractor’s control. Such circumstances may include (but not limited to) acts of God, public unrest, power outages and inability to contact client. In the event of such loss, damage or delay, The Main Street VA will make every effort to notify the client immediately.

12. Confidentiality – The Main Street VA will not at any time or in any manner, either directly or indirectly, use for the personal benefit of Virtual Assistant Services, or divulge, disclose or communicate in any manner any information that is proprietary to the client. The Main Street VA will protect such information and treat it as strictly confidential. This provision shall continue to be effective after the termination of the agreement. Upon termination, The Main Street VA will return to the client the records, notes, documentation and other items that were used, created, or controlled by The Main Street VA during the term of the agreement with the exception of items purchased by The Main Street VA and not reimbursed by the client.

13. Severability – If any provision of this agreement shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If a court finds that an provision of this agreement is invalid of enforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.